Questions
Quick answers about ordering, payment and delivery.
How do I order?
Add products to your cart, choose the weight you want, and check out. You'll get an order number and our banking details straight away.
How do I pay?
We accept EFT (bank transfer). Use your order number as the payment reference. Once the money reflects in our account we confirm your order and email your invoice.
Can I upload proof of payment?
Yes. Open your order page from the email we send you, or use Track order, and upload the proof. We still wait for the funds to clear before we start preparing.
How long does it take?
Please allow 5–7 days to prepare and pack your order after we confirm payment. Courier delivery can take another 1–2 days.
How do you keep the meat cold?
Every order is packed in a cooler box. Put it in the fridge or freezer as soon as it arrives.
Is the weight exact?
We cut as close as possible to the weight you choose. If there is a big difference, we will contact you before sending.
Can I cancel my order?
Contact us on WhatsApp as soon as possible. Orders that haven't been prepared yet can be cancelled. Unpaid orders are cancelled automatically after 48 hours.
How can I get hold of you?
WhatsApp is the quickest. Tap the green button on any page.